Our Policies

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Return & Warranty Policy – Blue Prism Automotive
 

Return Policy

At Blue Prism Automotive, we strive to provide high-quality used auto parts and engines. If you need to return an item, please review our return policy below.

Eligibility for Returns
 

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• Returns are accepted within 14 days of delivery for all mechanical and body parts.

• Items must be in their original condition and must not have been installed, modified, or dismantled.

• If a part is damaged, defective, or incorrect upon delivery, a replacement or refund will be offered.

• Proof of installation may be requested for warranty claims or returns due to defects.

• Electrical parts, fuel systems, and turbos are non-returnable unless received in a defective or damaged condition.

How to Request a Return
 

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1. Contact our Customer Support Team within 14 days of receiving the item at [your email/phone number] to request a Return Material Authorization (RMA).

2. DO NOT return an item before obtaining an RMA approval.

3. Once approved, you will receive return instructions and a return address.

4. The item must be shipped within 7 business days of receiving the RMA.

5. Customers are responsible for return shipping unless the item is defective or incorrect. In such cases, we will provide a prepaid return label.

Refund & Processing Time

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• Refunds will be issued to the original payment method within 14 calendar days after the returned item is received, inspected, and approved.

• A 25% restocking fee may apply for non-defective returns, such as incorrect parts ordered by the customer.

• Items that are damaged due to improper installation or modification will not be eligible for a refund.

Order Cancellations

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• Orders that have been processed and shipped cannot be canceled.

• If a customer chooses to cancel a shipped order, the customer will be responsible for all shipping costs and a 25% restocking fee.

Non-Returnable Items

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• Any part that has been installed, dismantled, modified, or taken apart for testing.

• Electrical components, fuel systems, and turbos unless proven defective upon delivery.

• Items returned without prior RMA approval.

• Items received after the 14-day return window.

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Shipping Damage or Incorrect Parts

 

• If an item arrives damaged or incorrect, you must notify our Customer Service Team within 48 hours of delivery.

• We will provide a prepaid return label for damaged or incorrect items.

• Replacements will be sent as soon as the returned item is received and inspected.
  
   

Warranty Policy

 

• All used engines and auto parts come with a limited warranty.

• To maintain warranty eligibility, customers must follow proper installation guidelines, including:

  • Installing a new thermostat and water pump.

  • Changing oil and filters before starting the engine.

  • Replacing the timing belt if applicable.

  • Flushing and checking the radiator for proper flow.
     

  • Changing or flushing fuel systems (if applicable).

• Warranty claims require proof of installation within 7 days of delivery and proper maintenance records.
   

Return Address & Contact Information

To initiate a return, please contact us at:
📧 Email: Support@blueprismautomotive.com
📞 Phone: 430-413-4976
 

Once an RMA is approved, you will be provided with a return address.